1jjcom Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy describes how 1jjcom ("the Platform", "we", "us") collects, processes, stores and protects the personal data of members and visitors ("you") in connection with the use of our website at https://1jjcom.bet and all associated services.

By registering an account at 1jjcom or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here. If you do not agree with any part of this policy, please do not use the 1jjcom platform.

1jjcom collects the following categories of personal data from members and, in some cases, from visitors to our website:

Where identity verification is required by our compliance process, 1jjcom may also request copies of official documents such as a Pakistani CNIC, driving licence or utility bill. These documents are handled exclusively through our verified identity verification partner and are not accessible to general 1jjcom staff.

1jjcom collects your personal data through the following channels:

• Direct submission – when you register an account, complete a verification form, contact support or respond to a survey at 1jjcom
• Automated collection – when you use the 1jjcom website, our systems automatically log technical and usage data including IP addresses, session data and browser information via cookies and similar technologies
• Payment providers – when you deposit or withdraw, our payment partners (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard) share the transaction reference and wallet or account identifiers with 1jjcom to confirm the transfer
• Identity verification partners – where we need to verify your identity, we may share limited data with a third-party verification provider and receive a verification result back
• Third-party analytics – aggregated, anonymised data about how visitors use the 1jjcom website may be collected via analytics tools. This data does not identify individual members

Your personal data is used by 1jjcom for the following specific purposes, each with a stated legal basis:

• Account creation and management – to create, maintain and administer your 1jjcom account in accordance with our Terms and Conditions (legal basis: contract performance)
• Payment processing – to process deposits and withdrawals in PKR through your chosen payment method (legal basis: contract performance)
• Identity and age verification – to confirm that you are who you say you are and that you meet the 18+ age requirement (legal basis: legal obligation)
• Fraud prevention and security – to detect, investigate and prevent fraudulent activity, money laundering, bonus abuse and duplicate accounts (legal basis: legitimate interest)
• Responsible gaming monitoring – to identify patterns that may indicate problem gambling and to apply self-exclusion requests (legal basis: legal obligation and legitimate interest)
• Customer support – to respond to your queries, resolve disputes and improve support quality (legal basis: contract performance)
• Platform improvement – to analyse how members use 1jjcom and to improve the product based on that analysis (legal basis: legitimate interest, using anonymised data where possible)
• Marketing communications – to send promotional offers, bonus announcements and platform updates to members who have opted in (legal basis: consent, withdrawable at any time)
• Regulatory compliance – to meet our obligations to regulatory and law enforcement bodies as required (legal basis: legal obligation)

1jjcom does not sell, rent or trade your personal data. We share it only in the following limited and controlled circumstances:

• Payment processors – Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard acquirers receive the minimum data necessary to process your transactions. Each provider operates under their own privacy policy and data protection standards.
• Identity verification providers – a third-party KYC (Know Your Customer) partner receives your identity documents and returns a verified/unverified result to 1jjcom. Documents are not stored by 1jjcom once verification is complete.
• Fraud and security services – anonymised device fingerprints and risk scores may be shared with anti-fraud technology partners to help detect suspicious activity across the platform.
• Responsible gaming organisations – if you request self-exclusion through 1jjcom, your self-exclusion status may be shared with partner platforms or industry self-exclusion registers to prevent circumvention.
• Legal and regulatory authorities – 1jjcom will disclose personal data to law enforcement, regulatory bodies or courts when required to do so by law, court order or regulatory request. We do not disclose beyond what is legally required.
• Business transfers – in the event of a merger, acquisition or sale of 1jjcom's business assets, your data may be transferred to the successor entity. You will be notified in advance of any such transfer and any change in the applicable privacy terms.

All third parties that receive personal data from 1jjcom are required to maintain confidentiality and process the data only for the specified purpose under a formal data processing agreement.

Data security is a core operational priority at 1jjcom. We implement the following technical and organisational measures to protect your personal data:

• SSL/TLS encryption – all data transmitted between your device and 1jjcom's servers is encrypted using current-generation transport layer security protocols
• Encrypted data storage – sensitive data including payment identifiers and identity documents is stored in encrypted form. Encryption keys are managed separately from the data they protect.
• Access controls – access to personal data within 1jjcom is restricted on a need-to-know basis. Staff who do not require access to personal data for their specific role cannot access it. Access logs are maintained and reviewed regularly.
• Segregated player funds – your account balance is held in accounts that are segregated from 1jjcom's operational funds. This means your balance is protected in the event of business disruption.
• Regular security audits – 1jjcom's platform and data handling processes are subject to regular internal and third-party security assessments. Identified vulnerabilities are resolved within defined timeframes.
• Incident response – in the event of a data breach that affects your personal data, 1jjcom will notify you and relevant authorities within the timeframes required by applicable data protection rules.

1jjcom retains personal data only for as long as is necessary for the purposes set out in this policy or as required by law. The following retention periods apply:

• Active account data – retained for the full duration of your membership at 1jjcom
• Closed account data – retained for a minimum of five years after account closure to meet anti-money laundering and financial compliance obligations
• Transaction records – retained for the period required under applicable Pakistani and international financial regulations (typically five to seven years)
• Support communications – live chat transcripts and emails are retained for two years from the date of the interaction
• Marketing consent records – retained for as long as the consent remains active and for one year after opt-out to demonstrate compliance
• Identity documents – deleted from third-party verification partner systems after the verification check is complete. Verification outcome records are retained as part of account data.

When data is no longer required, 1jjcom deletes it securely or anonymises it so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for analytical purposes.

1jjcom uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help the platform function correctly and improve your experience. The cookies we use fall into three categories:

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies will prevent you from logging in to your 1jjcom account. Instructions for managing cookies are available in your browser's help documentation.

As a 1jjcom member whose personal data we process, you have the following rights in relation to that data:

1jjcom does not knowingly collect or process personal data belonging to individuals under the age of 18. Our platform is intended exclusively for adults. Age verification measures are in place at registration and may be re-applied at any point during a member's time with us.

If 1jjcom discovers or is notified that an account belongs to a minor, the account is closed immediately, all activity is reversed where possible and any personal data collected is deleted promptly. Parents or guardians who believe a minor has registered at 1jjcom are encouraged to contact us at support@1jjcom.bet immediately.

1jjcom sends promotional emails and SMS messages only to members who have explicitly opted in to receiving marketing communications. These may include bonus offers, tournament announcements, new game launches and seasonal promotions.

You can withdraw marketing consent at any time by:

• Updating your notification preferences in your 1jjcom account settings
• Clicking the unsubscribe link at the bottom of any marketing email
• Contacting support at support@1jjcom.bet with your opt-out request

Opting out of marketing does not affect service communications such as account security alerts, deposit confirmations, withdrawal notifications or responses to support queries. These are sent regardless of marketing preference as they are necessary for account operation.

1jjcom may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will notify registered members via the email address on file or through a prominent notice on the platform at login.

The effective date at the top of this page reflects when the current version came into effect. Continued use of the 1jjcom platform after a policy update constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns or requests related to this Privacy Policy or the way 1jjcom handles your personal data, please reach out through any of the following channels:

• Live chat – available 24/7 from within your 1jjcom account dashboard. Average response time under three minutes.
• Email – support@1jjcom.bet. Responses sent within four hours during all operating hours.

For formal data subject rights requests (access, deletion, portability), please state clearly in your message that you are making a data subject rights request. 1jjcom will acknowledge receipt within two working days and resolve the request within 30 calendar days.